Customer Assistance

Customer Care & Support

We are here to assist you with order status, doorstep exchanges, shipping updates, and general customer care inquiries. Our dedicated support team is available to assist you.

Support Desk Online • Mon–Sat 10:00 AM – 7:30 PM IST

Official Support Desk

Official Support & Orders Emailsupport@trenzware.comResponse within 2–4 business hours

Support Desk TimingsMonday – Saturday: 10:00 AM – 7:30 PM ISTSunday: Closed for order logistics & dispatch maintenance

Prompt resolution guaranteed for all patron inquiries.

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Support & Answers

Frequently Asked Questions

Find quick answers to common questions about orders, doorstep exchanges, shipping transit, and billing assistance.

All orders placed on Trenzware are processed and dispatched within 24 to 48 hours in our signature velvet keepsake boxes with tamper-evident security sealing. Once your shipment is handed over to our express logistics partners (Blue Dart, Delhivery, or Xpressbees), an automated SMS and Email with your live Air Waybill (AWB) tracking link is dispatched to your registered contact details. Delivery across major metro cities in India typically takes 2–4 business days, and 4–6 business days for regional pin codes.